My is Jermirria I bought a car from them in March sales person Glenn Ried that was good .I came back to get my my Range Rover service he sold my a used Honda the same day! Two days later my car was rattling u the front end it was loud I called him an said I am having problem with my suspension. He said bring it in . I bought it in he said it’s fixed ! I drove off an it was doing the same exact thing I Keith was my first finance manger he is gone he stated that I would have 4 free oil changes !! My deal did not go through !! So I had the car for a month !! Tray had to run my credit again an again to finally get a deal 40 days later mind you everything I agreed on went out the door 12.97 interest on an 2018 an 7 year term is ridiculous!! 50,000 on this car .Brent is a terrible general manager I took my car to Honda next door and their are more concern about customer satisfaction than ed Vovyles Hyundai whom I bought these two cars from!! Do not buy from these con artists they don’t care about the customers!! They will not even honor an oil change for 69.99 dollars !! Currently my car is still broken as of December28th I bought the car on September 26 th !! Now it’s we have file warrant claim an I have to pay a deductible !! I will be calling Corporate everyday until I am heard I am not happy with my purchase !! I am not happy with my customer every I come up to the dealership the lady in service dept never smiles it dry an pathetic!! She is an an African lady I feel terrible about my car I should happy!!

After waiting for several weeks to secure an appointment, I dropped off my car on November 23, 2024, at 8:00 AM due to a warning light issue and problems with loose acceleration. The service advisor informed me that the diagnosis would take 3 to 4 days, which seemed like a long time, but I agreed to it. However, after waiting 3 days without any updates, I called the dealership and spoke with both my advisor and Victor, the manager. Victor assured me that the diagnostic would be completed the next day. Unfortunately, that did not happen, and I still received no follow-up or communication from the service team. A full week has now passed, and today I have had to take my car back without any diagnostic being performed and without any follow-up communication from the dealer team. I am deeply dissatisfied with the poor customer service and lack of professionalism shown throughout this process. This lack of service is completely unacceptable. My family and I have been loyal Hyundai customers for many years, purchasing 4 new vehicles, including my Tucson Eco. Given this long history of loyalty, I expected far better customer service and communication. Stay away from this dealer and don’t buy a car from Hyundai expecting to receive a good service when you need it, beyond maybe an oil change.

Avoid !!! Car Returned, Damaged and Dirty after 3 mints at the shop. incompetent mechanics . Will never use them again !

Was happy with the terms of the lease agreement Ed Voyles offered. Overall experience was very good. The staff was friendly, pleasant, and helpful.

They will take advantage of you and lie to you every chance they get. They are condescending, manipulative, and hostile when caught in their lies.

Hyundai is aware their engines consume oil above their own specifications. There is a design flaw that they are aware of, but don't care enough about to fix. They will give you suggestions on how to run the car without oil to throw a rod in an attempt to get the engine covered by the 3rd party Warranty Solutions company the Ed Voyles sales people are incentivized to sell. I spent 3-4 months of going back and forth to the dealership for the Hyundai Oil Consumption test, paid out of pocket for everything (approximately $1500), Hyundai changed their internal process 2-3 times,which prolonged the testing and forced me to pay for unnecessary cleanings/tests, and be without a car for 6-7 days. Multiple back and forth conversations with Ed Voyles employees; Javonte Olds Service Writer, Victor Vilet Service Director, Nicholas Nguyen Service Writer, John Higham General Manager, Hyundai Motors of America, and Warranty Solutions, only to be told - sorry we think we know what the problem is and it's not covered under warranty. Sorry we tried, was the best I got. The final solution they gave me was to complain to HMA and hope the give me a "Good will option". They want me to pay $2800 to tear down the engine and then they are going to charge another $2800 to put the same faulty engine back in, if Warranty Solutions won't cover it. They think there may be an issue with the oil slinger rings on the pistons, but it will cost $2800 to check. The HMA engineers on the techline agreed the engine is consuming 1 qt every 535 miles which is unacceptable. Victor Vilet (Service Director) worked hard and helped facilitate the "hoop jumping" that HMA call thier Hyundai Oil Consumption Test. When speaking with the Brent Kleen General Sales Manager about options, he said we'd sell you a better car this time... Why would I ever trust anyone at Ed Voyles Hyundai? Hopefully this is seen and stops at least (1) person from buying a Hyundai Vehicle. It's not worth the risk, hassle, or lack of customer service you'll get from the "fine employees" of HMA.

Really nice, new facility. Bret was great to work with and helping us with test drive, Zack was super helpful with paperwork

Great service, staff very helpful and pleasant in the service department. I would recommend this dealership.

I enjoyed my experience at Ed Voyles Hyundai. Reid was very nice and attentive to my needs in regards to purchasing a vehicle

It was an easy and pleasant experience with very little difficulty. My vehicle was back shortly after

Excellent experience with Jacob Hawk and Finance Team. Will continue business with Ed Voyles Hyundai

Such a great experience! Everyone was so kind and helpful! Thank you Austin for answering every question and helping us get set up! Zach and Brent, you guys did a great job too! Thanks again everyone!

They made a promise to me after a prior service visit and they kept that promise during this last visit. Much appreciated

I've been an Ed Voyles Hyundai customer for 16 years; Nick my Advisor was as professional and attentive as was the mechanic Lakota in explaining the service rendered. The labor is extremely costly, although the work is guaranteed.

I feel the service received was timely and the cost of the repair was cost effective for our family to get the repair done..